The Polisher will last 6 to 9 months depending on the frequency use and whether or not you use it on both your fingernails and toenails.

We recommend that you grow your nails back to their ‘dull’ state before re-shining with the polisher. Depending on how fast your nails are growing, this is usually needed within a week to 2 weeks.

The Polisher should be cleaned with warm water and soap and dried with a soft cloth. Do not use alcohol or solvents on The Polisher.

The nail plate has a few cell layers of extremely hard keratin. The Polisher removes this superficial layer to create the shine. To ensure that your nails retain their thickness, allow for them to grow back to dull before re-polishing. For nails of medium thickness, use the Polisher weekly. For those with thinner nails, this can be up to 4 weeks for the nail to grow out completely. Each person's nails are different, so this regrowth will be unique to you.

We’re glad you asked. The abrasive material of The Polisher is made with harder, more precise materials than the traditional “sandpaper” buffer. The Polisher is a one-step process.

Replenishments are available for both the Polisher and the cuticle oil. The cuticle oil pens are manufactured as single use items so they are not designed for easy refilling. Refer to our blog story called “Are the Cuticle Oil pens refillable?” for more information.

Many of our products, such as the pouch, are intended for use over a long period of time. All of the Bare Hands carton and packing materials are recyclable. The Polisher is made with more than one material and therefore cannot be recycled. However, unlike paint-based polishes, it does not need to be disposed of as toxic waste. Our sustainability mission is focused on reducing the ubiquitous use of toxic paints and solvents on a global scale.

All of the cuticle oils in our line are completely vegan. The balm in the pedicure kit contains beeswax, therefore is not vegan. Since none of the products contain paint, so they are all entirely Wudhu friendly, letting water pass freely through the nail.

All of our products are Sulfate and Paraben Free.

The base of The Polisher is glass. Fused to the glass is a blend of proprietary minerals.

All Cuticle Oils are gluten free. Please check ingredients for each scent variation— we use both and sesame and almond oil to formulate. Our Vitamin E oil is derived from 100% non-GMO sunflower seeds – no corn or soy – and are considered non-allergenic.

We currently ship anywhere in the United States (Including Alaska and Hawaii). We do not ship to Puerto Rico or APO military addresses.

We ship from Los Angeles, CA and offer standard shipping (3-6 business days) through the USPS. Please note that if you are a customer wanting to ship products to Alaska or Hawaii, your order will require a few extra days for delivery (about 5-10 business days).

Our shipping is calculated by weight. For a single kit box, Continental U.S. shipping is $8.00

Your package is shipped via USPS with tracking that is sent to you in a confirmation email. If the package gets lost in transit, we will replace the order. 

Once the package is marked Delivered, we cannot refund or replace the order. Please be aware of the "out for delivery" email you will receive and be mindful of when your carrier arrives. 

For packages lost due to incorrect or insufficient address input, we refund the cost of a shipment only if the return to sender delivers the package back to our warehouse.

Upon shipment of your package, you will receive an email containing your package shipment information and a link to track the package. If you did not provide an email address on the order, your tracking will be sent via text message.

You have 30 days after receiving your item to request a return. To start a return, you can contact us at suzanneshade@barehands.us We’ll send you a return shipping label, as well as instructions on how and where to send your package. Refunds for the item's cost will reappear in your bank account within 5-10 business days of processing. Original and return shipping costs are not included in the refund amount.

Our kits are assembled by hand and have many small components. In very rare cases that you find one missing, please contact us within 2 days to ensure we can get items replaced in a timely manner.